Workplace conflict is inevitable, but avoidance is what damages performance. Many junior executives and new managers struggle to give corrective feedback, address poor attitudes, manage misunderstandings, speak up to seniors, handle peer conflict, and respond professionally to emotional reactions. This programme equips participants with a practical structure and professional language to manage difficult conversations with clarity and confidence, enabling them to stay calm under tension, deliver constructive feedback, set clear expectations, resolve sensitive issues early, and strengthen accountability without damaging working relationships.

LEARNING OBJECTIVES

Upon completion of this programme, participants will be able to:

• Understand the root causes of workplace conflict.

• Recognise their personal conflict style.

• Stay calm and professional during tense situations.

• Prepare and structure difficult conversations confidently.

• Deliver corrective feedback clearly and respectfully.

•  Handle defensive or emotional responses appropriately.

• Set clear expectations and follow up for accountability.

WHO SHOULD ATTEND

• Junior Executives

•  Senior Executives

• Supervisors

• Team Leaders

• Newly promoted Managers

• High-potential employees preparing for leadership roles

METHODOLOGY

This programme is highly practical and interactive. Participants will engage in:

     • Realistic workplace scenarios

     • Structured role-plays

     • Facilitated discussions

      • Reflection exercises

      • Practical tools and templates